Frequently Asked Questions
We want to assure you that we take the health and well-being of our community, athletes, staff and volunteers very seriously. On the recommendation of state leaders all Total Image Running races held before August 1st are now virutal only events. We will miss seeing you, and although these races will not take place as scheduled you are not alone. We will be here to support you every step of the way.
To learn more about our 2020 race series and register CLICK HERE.
In making these changes, we've received many questions, which includes FAQ's to help alleviate confusion about these updates.
What is a virtual race? Virtual running works exactly the same as any other type of running but the difference is that the entered race can be run at any location, at any pace, inside on a treadmill or outside in another country. All you have to do is enter a race and provide evidence that you have done it. That's it!
What are my choices?
Run the event virtually.
Donate the registration to the offical charity for that particular event.
Defer to next years event. If you choose to defer you will not receive race swag for this years race. Just a reminder, you must participate in at least 6 of our 2020 signature races to qualify for the finishers jacket.
Now that some of the live events are virtual, will i still qualify for the 2020 race series finishers jacket? Yes, we've decided to combine the live and virtual race series as one. Therefore, you can run a combination of virtual and live events and still qualify for the series jacket. Register for at least 6 of the 8 races in our series by August 16th to qualify for your 2020 race series jacket.
I registered for a live Total Image Running event that is now virtual. If i transfer to the virtual race do i still get my race sag? Yes, everyone who registered for the original live race will receive their race swag (if you registered by the swag deadline) when they switch to the virtual race.
When will i get my race swag? Race swag will distributed upon completion of the virtual event. Email notifications will be sent out with details to all registered participants.
How do i transfer my registration to the virtual option? Log into your RunSignUp, Go to PROFILE > Select the event > MANAGE REGISTRATION > TRANSFER EVENT, and then register for the virtual event FREE of charge. If you have any issues transferring your registration please CONTACT US and we will be happy to assist you.
How do i download my race bib and finishers certificate? Log into your RunSignUp, Go to PROFILE > Select the event > MANAGE REGISTRATION > You will see a link on the right hand side for the Race Bib and Finishers Certificate. If you have any issues please CONTACT US and we will be happy to assist you.
What do I get when I register for a Total Image Running Signature virtual race? You receive a downloadable bib, finishers certificate, race swag if you registered by the cut off date. Swag cut off dates can be found on the individual registration page.
When are the Virtual events held and how long do I have to complete each race? Each Virtual event is held on the actual race day. You have one to two weeks from race day to complete your workout and upload your results. Instructions about the virtual event and reporting virtual results will be emailed to you.
How do i post my results? Go to our Total Image Running website by CLICKING HERE. Select RESULTS > Click the race you ran > Click the Submit Virtual Results button at the top. Enter in your results. All results will automatically post to our Total Image Running RESULTS page.
What if I register for the Virtual option and want to transfer to a live event and/or live race series?
Contact us and we will transfer it for you! The amount you paid for the virtual race will be credited to your live race.
What if the race is canceled and not rescheduled? We will always have the virtual option available for all of our Total Image Running signature events. If we are forced to cancel an event, and we do not reschedule, you may transfer to the virtual option, defer to the next year's race or transfer to another Total Image Running signature event.
This is a difficult time for everyone. We value your business and appreciate your understanding, and we're doing everything we can to offer you options. Let's get through this together!
This is a great opportunity to make sure you stay in shape during this crazy time so head over to our website and REGISTER NOW!
• SPONSORS •
Thank you to our sponsors!
If you're interested in sponsoring one of our events, please contact email@example.com